No hardware required Prepare
The best cloud communications solution for SMEs
CALL BUDDY
Cloud PBX
IP Phone
SoftPhone
Call reminder
use pop-up notification window to instantly display caller’s information with better preparation for customer service
Phone status
instantly display all employees' phone status and reduce the chance of unanswered calls
Reports
generate different reports, help company to understand its current status and make long-term plans for the future
Voice record
automatically record all conversation with customers, help employees to search, reply and follow up
Line distribution
assign different employees to answer specific line or phone number in order to increase customer service
Easy to Use
& All in one
CALL BUDDY is a communication management solution that is suitable for small and medium-sized enterprises. This system can help you understand and manage current line status and allocate personnel more accurately. With CALL BUDDY, you can observe the phone status of each employee, whether they are on a call, idle, or busy. On the other hand, when you need to transfer a call, you can quickly find an available employee to answer and avoid situations where customers’ calls go unanswered.
In addition, CALL BUDDY also provides a missed call follow-up feature to improve the communication with customers. When a customer calls your company but is not connected, the system will remind you so that your team can follow up on these missed calls in a timely manner. This way, you can more effectively handle customer enquiries, improve customer satisfaction and loyalty.
Benefit
We offer an internet-based telephone system that supports remote work. With this system, employees can conveniently use the company phone without being restricted by geography. Our solution provides a high-performance-to-price ratio and excellent management tools that help improve performance and reduce costs. Through this system, you can maintain good communication with customers, enhance customer experience, and increase business opportunities. Additionally, our intelligent routing function can improve work efficiency by directing incoming calls to designated employee, reducing the need for transfer lines. This will save time and increase customer satisfaction.
Support Work from Home
by using internet-based telephone system, employees can call and receive calls using company telephone system without coming back to office
Increase business performance and lower the cost
to equip with excellent management tools with affordable setting up cost
Enhance business opportunities
refine the communication flow with customers, enhance consumer experience and increase business opportunities
Improve productivity
By routing customer calls to the relevant lines through the system, employees can answer the most appropriate calls, reduce the chance of call transfer, and thus improve productivity
Key Features
Queue status
Let us show you how the queue groups are arranged so that the waiters and management can keep track of the current call status.
Voice Recording
record, search, and download all conversation recordings with customers for record, replies and follow-ups
Phone Statuts
display the instant status of all company phones, such as online, offline, in call, call time, etc
Queue management board
You can see how many people are in each queue, how many are on the phone, how long they are waiting, and how many have hung up.
Missed call
record and search missed call records to arrange and follow up on reply time and progress
Queue management
manage call answering rules, assign different employees to answer specific line or phone number
Reports
generate different reports, help company to understand important information such as communication status at different timeslots, in order to make long-term plans for the future
Pop-up notification window
instantly display customer information when receiving a call
ASR 語音辨識功能介紹
通話語音轉文字
歷史記錄檢索：將過去的通話錄音轉換成文本，以便於透過關鍵字搜尋和回顧。
自動摘要：系統可以自動擷取通話中的關鍵訊息，產生摘要。
快速記錄通話內容：在通話過程中，ASR 系統能夠將語音轉換成文字，這對於需要快速記錄通話內容的場合尤其重要。
多語言支援：Call Buddy 的 ASR 系統支援多種語言，包括但不限於英文、中文、西班牙文等，這使得不同語言的使用者都能夠使用此功能。
語音信箱轉文字
提升效率：使用者無需逐條聆聽語音留言，可以直接閱讀文字內容，大幅提升了處理語音信箱的效率。
智慧過濾：系統能夠辨識並過濾掉無效或垃圾留言，確保使用者只專注於重要的資訊。
易於整合：此功能可輕鬆整合到現有的通訊系統中，無論是個人用戶還是企業用戶都能夠快速啟用。
語音分析
情緒分析：ASR 系統能夠分析語音中的情緒傾向，幫助企業瞭解客戶的情緒與滿意度。
關鍵字提取：系統能夠自動辨識通話中的關鍵字和短語，提供使用者快速檢索的依據。
趨勢分析：透過大量通話資料的分析，系統能夠識別出常見的問題和需求，幫助企業優化服務和產品。
報告產生：使用者可以根據需要產生詳細的通話分析報告，用於業務決策和流程改進。
搜索關鍵字
快速檢索：使用者只需輸入關鍵字，系統即可快速檢索出包含該關鍵字的通話片段。
彈性定位：支援依照時間、日期、通話雙方等多種條件進行篩選，使得搜尋結果更精確。
提高生產力：此功能大大提高了客服人員和業務分析師的工作效率，節省了寶貴的時間。
客戶體驗：透過快速回應客戶的問題和需求，企業能夠提供更優質的客戶服務體驗。
More Features
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Customer follow-up
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Queue management
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Voice report
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Incoming call pop-up screen
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queue status
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video call
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Paging and intercom
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Voice forwarding
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Voicemail
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Waiter status
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Missed call
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Voice record
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Queue management board
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queue control
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unified number
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ringtone music
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Call queue
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PIN code setting
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phone records
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phone status
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Missed call history
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Customer follow-up
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Queue management
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multi-party conference
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Call function
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do not disturb mode
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Special ringtone
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report
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Incoming call pop-up screen
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User management
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Interactive voice response
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Caller ID function
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Remote automatic wiring system
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One click recording
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DID
立即免費試用 CALL BUDDY！
使用 Call Buddy，您的企業可以享受雲端通話的強大功能，無需昂貴的硬體投資，即可實現高效、靈活的通訊管理，提升客戶服務品質，增強業務競爭力。
✔ 輕鬆管理線路狀態，更準確地分配人手
✔ 清楚地看到每位員工的電話狀態
✔ 打造企業專屬聯絡人資料庫
✔ AI 智能通話語音轉文字
✔ 自動生成報表，清晰了解企業通訊狀況
✔ 適用於桌面、網頁和行動裝置